Return Policy

Because all Elleve Sews products are custom-made to order, we are unable to accept returns or exchanges simply due to a change of mind. We take great care to ensure every portrait is crafted to the highest standard.

Damaged or Faulty Items

If your order arrives damaged or there is a fault with the product, please contact us within 7 days of receiving your order. Send us an email with:

• Your order number
• A description of the issue
• Clear photos of the damage or fault

We will work with you to find the best resolution, which may include a replacement or refund at our discretion.

Incorrect Orders

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery and we will make it right.

How to Contact Us

For any return or refund enquiries, please reach out to us via our Contact page. We aim to respond to all enquiries within 2 business days.

Custom Orders

Please double-check all details (photo, size, add-ons) before placing your order, as custom items cannot be refunded or exchanged once production has begun.